• Perform all-rounded administration duties and secretarial support for the department
• Monitor the IT helpdesk queue, categorize incoming requests, provide immediate technical support, and route complex issues to the appropriate IT engineers
• Act as the primary administrative contact for IT vendors and service providers, managing contract renewals, license maintenance and renewal
• Support the IT procurement process, including gathering vendors quotations, preparing payment vouchers, processing purchase orders, tracking deliveries for new IT equipment or software subscriptions, and handling and renewing contracts for head office & centres
• Support inventory management of the department
• Support team meetings and meeting setup, including agenda and meeting minutes writing
• Keep IT operations manuals, standard operating procedures (SOPs), and system architecture documents organized and up to date. Maintain department's documents and filing for all operations and correspondence
• Perform other ad hoc projects and duties as required

• Higher Diploma in Business Administration, Information Technology or a related discipline
• Minimum 2 years of solid working experience in administrative support with basic IT or technical duties
• Good command of Chinese, English & Mandarin
• Good knowledge of MS Office applications
• Self-motivated, well-organized, willing to learn and detail-minded
• Strong problem-solving skills, sense of accountability and responsibility
• Good interpersonal and communication skills
• Hands-on experience using AI tools is a plus
• Fresh graduate with bachelor's degree will also be considered
• Immediate availability is highly preferred

For interested parties, please send the applications to recruit@heephong.org
(Personal data collected will be used for recruitment purposes only)